Privacy Policy

Privacy Policy

Last modified 29th February 2016

1. Scope

This privacy policy covers your usage of and interactions with this website. The data controller responsible for this website is Airlink Hotel. If you have any questions in relation to our use of your details, write to us at 18-22 Pump Lane, Hayes, Middlesex UB3 3NB.

2. Data collected by third parties

This website is hosted by The privacy policy, which can be viewed at, applies to this site.

3. Access to and sharing of data

In addition to any circumstances described below, we may share any data we collect if we are required to share data with the legal authorities to fulfil our obligations under the law of England and Wales.

If we wish to access or share your data in any way not described in this privacy policy, we will contact you beforehand and only proceed with your explicit consent.

4. Data we collect and how we use it

When submitting a form on this website, the submitted data is sent to us. We use this data to contact you in relation to your enquiry. Access to data we collect is limited to the members of our staff who require that data to perform their duties.

5. Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of the privacy policy will be updated. If any change allows for the wider access to or sharing of data, such changes will only apply to data collected after the date of the updated privacy policy.

Terms and Conditions

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.

For rates marked as “Flexible Rate” - These are cancellable without charge up to 4.00 p.m. local time on the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

For rates marked “Advance Saver” or ''Advance Purchase''- We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All guests may be required to provide the hotel with a valid photo ID. The hotel may make a copy of this and these records will be kept inline with the Data Protection Act and will only be used if requested by local authorities.

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

We accept the following methods of payment: credit cards: American Express, MasterCardJCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.

You have the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, they will have their payment returned. To enable us to do that you must cancel your reservations or service within the specified cancellation terms on your reservation. Each room rate or package sold does have their own terms and conditions and we advise that you famaralise yourself with these terms before booking. If you are unsure please contact the hotel directly.



The World's Biggest Hotel Family®

Each Best Western® branded hotel is independently owned and operated. ©2002–2017 Best Western International, Inc. All rights reserved.


Best Western Airlink Hotel,

London Heathrow, 18-22 Pump Lane, Hayes, Middlesex UB3 3NB ● Tel: 020 85738825 ● Email: ● Terms and Conditions

The Airlink Hotel is owned by Airlink Hotel & Banqueting Suite Limited. Registered in England 08632949. Registerted Address C/o Jsp Accountants Limited, 10 College Road, First Floor, Harrow, Middlesex, England, HA1 1BE.

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